No, you don’t need to create an account to place an order, you can simply check out as a guest. Want to know the benefits of creating an account? Creating an account allows you to save your details, so future shopping with us is much faster and easier. You can track the status of your order, view past orders, store alternative addresses (for shipping to multiple family members and friends) and we’ll send you exclusive offers every now and then.

We highly recommend placing your order online, as all our systems are electronic this will ensure you receive the fastest and most accurate service. If you are not familiar with online ordering or are having difficulties placing your order, our customer-care consultants are available Monday through Friday 9am to 5.00pm on 019-3376967 to help you place your order.

Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order. If you need help placing an order, please contact us and we'll help you with your order.

We’ll try our best to amend your order but we aren’t able to make any changes if the ordered has already gone into production. Please contact us and we will do our best to help.

All our products will be deliver with a delivery note. Please check the delivery note to see what characters you entered at the time of order. Our personalized gifts are tailormade for you, so our machines will print the same exact message that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes. If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalization process. Please contact us so we can check your order to see what you entered.

Sometimes emails can end up in your email junk folder so you might find your confirmation email there. If you still can’t find your confirmation email, please contact our customer care team and we’ll check your order on our system. We’ll re-send the confirmation email to you, so you’ll know your order has been processed.

Some of our products take longer to personalize than others. Approximately 95% of our products can be created on the same day of ordering with the remainder taking approximately 3 business days. *Please note this is only an approximation, during the peak period orders can take longer to dispatch.

For some of our gifts, we are able to add one or two further characters to the personalization text. Please get in touch before you order and we’ll see how we can help.

We have a selection of fonts that are available on most of our personalized gifts and just choose from the drop-down list.

All our products will be deliver with a delivery note. Please check the delivery note to see what characters you entered at the time of order. Our personalized gifts are tailormade for you, so our machines will print the same exact message that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes. If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalization process. Please contact us so we can check your order to see what you entered.

Proofs will only be provided on request. Please be aware however that this will slow the dispatch of your order by another 1-2 days. We find most orders are easy, you can view all the backgrounds and chose the background and font so a proof is unnecessary, however, we will always send a proof if you request for it.

Prices are not disclosed. We don’t dispatch any orders with prices. You will receive an invoice to your designated email after you have submitted your order. Alternatively, you can login to your account and view your orders and invoices there.

Unfortunately, we don’t offer a gift wrapping service but most of our products comes with a gift box.

If you have purchased multiple items and have only received part of your order don't panic! We try to consolidate as many products into the same delivery as possible but if an item takes longer to personalize we will send the items in separate parcels to save you waiting any longer then you have to.

That would be our pleasure! Please send an email to namebooteek@gmail.com or call / WhatsApp us on 019-3376967 stating the product you are interested in along with the quantity you require.

We’re sorry that you haven’t received a reply yet. We try to reply to emails within 24 hours and we’re sorry if it’s been longer than this. Have you checked your email junk folder? Sometimes emails can end up in your junk folder so it’s worth checking there. If you can’t see a reply, please get in touch again and we’ll do our best to solve the problem.

You will receive a confirmation email after placing your order that will state the shipping method you chose. Once your items have been personalized we will send you an email to let you know your order is safely on its way. Majority of our items are shipped with tracking. In this case you will have received an email with the tracking code and link. Remember to check all your email folders, including Junk. We can dispatch most orders within 24 hours. The delivery date for your order is heavily dependent on our courier service. If you created an account when purchasing, which we recommend (rather than using the Guest checkout option) you can track your order's status.

If you wish to change the delivery address keep in touch with our customer care team as soon as possible so they can intervene before the order is processed. Unfortunately, if your order has already been dispatched it becomes a little trickier but we will always try our best to get it rerouted. We cannot make any promises here because if it has already arrived at the listed address then it may be too late.

We offer 3 delivery options:
1) J&T which are not guaranteed delivery options
2) Lalamove Guaranteed Next Working Day Delivery
3) Specialized Courier (guaranteed Saturday Delivery) – for fragile or of a high value
We dispatch finished products to our couriers as soon as they’re made, in order to get them to you as quickly as possible. We always try to be a little speedier but the dispatch times we quote are a good indication of the time it takes to create our personalized gifts. Please see the individual product page to find out if the gift you’re looking at can be delivered the following working day or on a Saturday. Please remember, though, that our Next Day Delivery service is only available Monday to Friday and if you would like a Saturday delivery, please choose our Guaranteed Saturday Delivery service.

Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address.

If you'd like to send your gift directly to the recipient, you can add their address as the delivery address, and we'll post the item to their house. Most of our orders are sent with a delivery note, which you’ll find inside your parcel. The delivery note is printed with the contents of the parcel, the recipient’s name and address, and the sender’s name and address. There aren’t any prices on the delivery note.

We’ll do our best to try and solve the problem. We can work on getting a replacement sent out to you as soon as possible. Please send us an email containing a photograph of the damaged product to namebookteek@gmail.com

Please get in touch and we’ll see how we can help. Unfortunately, we can’t accept returns of personalized gifts. All our products are personalized especially for you, once an order has gone into production it then becomes nonrefundable. Unless the products are faulty or damaged we can assist in arranging a replacement. Please contact us and we will try to solve the problem.

We are really sorry that you’re unhappy with the product you’ve ordered. We know how important it is for a gift to be perfect, it is in our best interest to know if you’re not satisfied so please get in touch and we’ll try our best to solve the problem.

Time is of the essence here. Please call our customer care team immediately and we will try to cancel your order before it is sent to our production team. Our call lines are open from 9.00am – 5.00pm weekdays .Call/ WhatsApp us on 019-3376967. If you have made an order over the weekend, then please email us at namebooteek@gmail.com or call us on 0193376967. Unfortunately, once an order has been received by our production team we cannot cancel it.

Our custom care team are available from Monday to Friday 9.00am – 5.00pm Call/ WhatsApp us on 0193376967 Or if you prefer, please email us at namebooteek@gmail.com